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Our Newsletter


Shipping & Returns

Return Policy

 

We guarantee your 100% satisfaction with your purchase, or we’ll refund the amount of the unused portion .  If we ship your order in error, we will pay return shipping charges.  All other returns are paid by the customer.  We offer a no hassle return policy.  Just return the unused portion to us for refund.. No questions asked!   Customers must contact us within 30 days of receipt of order.  In order to expedite returns and order errors, please send email to support@holisherb.com with your name, order#, picture of bag label or product if applicable, and explanation.  

Orders over $50.00 may be subject to a 20% restocking/  return fee.  Orders over $150.00 must be un-opened and in original packaging and is subject to 20% restocking fee

 

Shipping Policies & Options

 

We ship Monday through Friday using USPS and UPS as our primary  carriers.  If the address is a post office box, a carrier other than USPS may initially transport the package; however, it will be delivered by USPS to your post office box.  Orders received after 10:30am (EST) will be considered next business day.

 

We offer several shipping options for our customers.  The only mail that is guranteed by our carriers is next-day shipping.  We have no control over shipping delays by the carriers.  Once an order leaves our facility, any delays can be addressed with the selected carrrier.  We will refund expedited shipping charges if we are in error in shipping selection.  All other return shipping charges are the responsibility of the buyer.

Free Standard Shipping 

 

Free Standard Shipping orders will be processed within 48hrs or 2 business days.  Please allow up to 3-5 business days after order is processed for delivery when choosing Standard Shipping. We will use the most economical shipping method to ship standard orders available by USPS or UPS.

 

Expedited Shipping

 

Expedited Shipping orders will be processed within 36 hours or the next business day in the event of a holiday observed by the US postal service.  Please allow 2-3 business days after order is processed for delivery when choosing Expedited Shipping.  We will use USPS Priority or UPS for expedited orders.

 

Next Day and Express Shipping

 

USPS Express Shipping orders will be processed under 24hrs or same day if order is recieved before 9:30am EST.  Please allow 1-2 business days for USPS Express orders.  Orders shipping out west to Texas or west of Texas could take 2 business days

 

UPS Next Day Air will be processed under 24hrs or same day if received before 9.30am EST.  Please allow 1 business day delivery time for Next day orders.

 

International Shipping

 

We ship worldwide to countries that have an import/ export relationship with the United States.   International customers have 2 options for shipping.

 

  1. We offer UPS shipping to countries around the word. Our system calculates actual UPS shipping Rates.
  2.   Customer can select ship by weight option. If Customers select the ship by weight option we will ship United States Postal Service (USPS) express or DHL for orders over 2lbs. USPS and DHL express orders are insured, so if your order is lost or stolen the carrier will refund your order. Also USPS and DHL express orders reach most destinations in 4-6 business days